1. Accepting these terms
By creating an account or using the service you agree to these terms on behalf of the warehouse business you represent. If you do not agree, do not use the service.
2. Accounts and users
- The person who signs up becomes the account administrator and can add users, set roles and invite clients.
- You are responsible for activity under your account, for keeping login details private and for removing users who leave.
- Clients invited to the portal see only the stock and documents you share with them.
3. Free trial
The free trial lasts 30 days and covers one warehouse up to 500 pallet positions. No payment card is needed. At the end of the trial you can choose a plan and keep your setup, or let the trial end. Trial accounts that do not continue are closed, and their data is deleted 30 days later unless you ask for an export.
4. Plans, billing and pallet positions
- Plans are priced per warehouse by pallet positions, monthly or yearly, as shown on the Our Plans page at the time you subscribe.
- If you run more positions than your plan allows, we will ask you to move to the right plan before the next billing cycle.
- Upgrades apply immediately and are charged pro rata. Downgrades apply from the next cycle.
- Fees exclude taxes, which are added where they apply. Unpaid invoices more than 15 days overdue may lead to the account becoming read-only.
5. Your data
You own the stock, client, billing and sensor data you put into the service. You give us permission to store and process it only to run the service for you. You can export your data at any time while the account is active.
6. Acceptable use
- Do not use the service to record goods you are not legally allowed to store or move.
- Do not try to access other customers' accounts, test the security of the service without written permission, or disrupt it.
- Do not resell the service or copy the software.
7. AI suggestions
Slot suggestions and pick routes are recommendations. They work within the rack load limits, height limits and safety rules you configure, and a person confirms every putaway. You remain responsible for setting correct limits and for the safe operation of your warehouse, equipment and staff.
8. Cold Watch sensors and alerts
Cold Watch helps you notice temperature and door events quickly. It does not replace your refrigeration maintenance, backup power or the duty of your staff to respond. Alerts depend on sensors, gateways, mobile networks and the contacts you name. Keep alert contacts up to date and test alerts after any change.
9. Availability and support
We aim for the web application to be available 99.5% of each month, excluding planned maintenance announced in advance. The floor app keeps working offline and syncs when the connection returns. Support channels and response times depend on your plan.
10. Liability
The service is provided with reasonable skill and care. To the extent the law allows, we are not liable for indirect losses, lost profits or loss or spoilage of stored goods. Our total liability in any 12 months is limited to the fees you paid for the service in those 12 months.
11. Ending the service
You can cancel at any time and the service runs until the end of the paid period. We may suspend an account that breaks these terms after giving notice, or immediately if the breach puts other customers or the service at risk. After an account ends you have 30 days to export your data.
12. Changes and governing law
We will give account administrators at least 30 days' notice by email of material changes to these terms. These terms are governed by the laws of India, and the courts at Delhi have jurisdiction.
Questions about this page can be sent through the Warehouse Office.