1. What this policy covers
This policy applies to this website, the web application, the Android floor app, the client portal and the Cold Watch sensor gateways. A warehouse that signs up is our customer. The warehouse decides which of its own clients, staff and drivers use the service, and remains responsible for the stock data it records.
2. Information we collect
Information you give us
- Signup and contact details: name, work email, company, warehouse type, pallet positions, city and the goods you store.
- Account users: names, emails, roles and the warehouse they work in.
- Billing details: billing contact, tax registration numbers and invoice history.
Information created as you use the service
- Floor activity: scans, receipts, putaways, picks, moves, counts and dispatches, with the user, device and time.
- Photos captured for damage records and proof of delivery, and the location attached to a delivery confirmation.
- Device information from the floor app, such as Android version and app version, used to support and fix the app.
3. Warehouse and client stock data
Stock records, rate cards, invoices and movement history belong to the warehouse that recorded them. Each client of a warehouse can see only their own stock and documents through the client portal, and only when the warehouse gives them access. We do not use one customer's stock data to serve another customer.
4. Cold chamber sensor data
Temperature, humidity, door and power readings are recorded from sensors installed in your chambers. Readings are written once and stored read-only so they can be relied on in audits, insurance claims and client reports. Alert contacts you name receive SMS and app notifications, and their phone numbers are used only for those alerts.
5. How we use information
- To run the service: record stock, suggest slots, build pick routes, send alerts and draft invoices.
- To create accounts and send login details and service emails.
- To provide support, fix problems and keep the service secure.
- To bill for subscriptions and add-ons.
- To improve the product using aggregated usage measures that do not identify any warehouse or client.
6. AI suggestions and your data
The AI Slot Planner and Pick Path use your warehouse's own pick history, rack layout, load limits and stock to make suggestions inside your account. Suggestions, acceptances and overrides are logged for your audits. The planner does not move stock or change records without a person confirming.
7. Sharing
We do not sell personal or stock data, and we do not share it for advertising. We share information only:
- With service providers that host the platform, send email and SMS, or process payments, under contracts that limit use to providing those services.
- With your clients, carriers or integrations when you choose to connect them.
- When required by law, or to protect the safety of people or the security of the service.
8. Security
Data is encrypted in transit and at rest, backed up daily and kept in separate customer accounts. Access is role based, so a picker sees only what a picker needs. Staff access to customer data is limited to support requests and is logged.
9. Retention
Stock and movement records are kept for as long as your account is active. Sensor logs are kept for up to seven years for compliance. When an account closes, you can export your data, after which it is deleted from active systems within 90 days and from backups on their normal cycle.
10. Your choices and rights
You can ask to access, correct, export or delete personal information we hold about you. Users inside a warehouse account should first contact their warehouse administrator, who controls that account. We respond to verified requests within 30 days.
11. Cookies
This website uses only the cookies needed to run forms and the security check, such as a session cookie. The web application uses cookies to keep you signed in. We do not use advertising cookies.
12. Changes to this policy
If we make material changes, account administrators are told by email before the changes take effect.
Questions about this page can be sent through the Warehouse Office.